During the investigative process, FloorMedics conducts interviews with those involved in the installation of the failed floor including: manufacturer’s representative, installation crew, installation management. This discovery process helps determine possible failure factors such as incorrect installation, improper site conditions, product failure and/or product incompatibilities. The investigative process also includes reviewing industry standards and technical data of the materials used. We perform on-site inspections of flooring, underlayment, and any other possible contributing factors. If necessary, we will take samples of materials and submit them for evaluation. We provide detailed digital photography throughout the process and conclude with an unbiased, comprehensive inspection report. Investigations are performed by our flooring expert, Ryan Fortune. To learn more about Ryan and the FloorMedics Team, click here.